SaaS customer success and service development consulting
Available online or on-site at your office
Customer success is a set of best practices, disciplines and industry standards aiming to reduce churn and drive better sales opportunities. In SaaS business this is tightly connected to your business as well as product development, from requirements engineering to user onboarding and customer retention. I can help you to to select, adjust and implement the industry-level customer success concepts and tools into your daily product development and teamwork.
With over 20 years of work experience in enterprise software and SaaS business I help business managers, organizations, development teams and startup companies to improve productivity, enterprise architectures, organizational level performance, agile practices and SaaS customer success. My clients include global companies such as General Electric and KPMG as well as early-stage innovative startup companies. I provide management consulting, coaching, process improvements and team leading services online across the world and locally in Central Europe and Nordics.